Hi everyone, hope that your all doing well. Thursday evening I opted to port my cell service away from AT&T, they made me mad. It took mere minutes for that to go through. I ported to one of their MVNO’s so I was still on the AT&T network just had a better deal or so I thought. I realized after the fact there was no Active Armor spam/junk call protection and no call forwarding. Things started off bad with the port over in that I had data service but no voice service. It took hours to get that fixed. The MVNO tried to pass it off as a problem with my device but in the end it was a problem with the activation and it had to be re-sent three times before it went through. That mixed with the aforementioned things I discovered after the fact made me regret my decision. I actually lost sleep over this, which is kind of silly.
Friday morning I woke up at 4am and just couldn’t go back to sleep I was sick over the whole thing. I called the MVNO that I just ported to and told them that I wanted to port back to AT&T. They put up a little bit of a fight but in the end gave me the codes so that I could port away. I was one of the first calls AT&T got on Friday morning to port back. I was told that since it had only been a day and not longer than 59 days I could port back and it would be as if I never left. If only that was true. There was a technical issue that kept AT&T from completing the port back but the transfer went through so as soon as they fixed this technical issue I would be back with them. They told me I had to wait 48 to 72 hours for that to get fixed. It amazing that I could port away quickly but porting back was some how more complex. I called bullshit and just kept calling until I got someone who was able to complete the port back. It was a lot of time on the phone. Once the port back was completed I though I was done for sure but that was only half of the battle.
I got a bunch of text messages from AT&T telling me that my data was throttled because of excessive use. Then I got a warning that my bill was over $100 and then another warning that my bill was over $200. Seriously I knew something went awry. That’s when I logged into my account and found that I was on a new rate plan and didn’t get my old rate plan back. That started another round of phone calls and being transferred around like I was on a merry go round. Never mind that Friday was just another work day for me and things were super busy at work so I had to talk with AT&T and work at the same time. Not fun at all. Eventually I was told that the rate plan I had was grandfathered in and quite old they didn’t offer it any longer. I apparently forfeited it when I ported over but no one told me that. I was told that things would go back like they were, just another lie. They wanted to charge me $20 more than I was used to paying them and I wasn’t going to stand for it. They offer a rate plan that was similar but actually a bit better of an offering on their pre-paid side. I was a post-paid customer and had been ever since I was a teenager. This is how they are rewarding me for my loyalty by lying to me and making what should be very simple and straight forward process more complicated than it needed to be. I asked to convert over and was told I needed to go to a corporate store to make that change.
I went to the corporate store and they told me that my account was locked and I had to call in to customer service they would be the ones who could remove the lock and make the change. Turns out that it was a protection feature they offer that I enabled called Wireless Lock that was causing the problem. I got another person on the phone went I went back home and he walked me through how to remove that so he could make changes. He knew his stuff and I wished that I had talked to him much earlier in the day. He got me converted. Just when you though things couldn’t get worse they did for a bit.
When we hung up he had transferred me to pre-paid customer service. Their automated attendant told me that I needed to call from my pre-paid cell phone for security issues. However, I had no service since I hadn’t paid for it. I called for help but kept running into the same brick wall and couldn’t get a human on the phone. Finally logic kicked in and I had an option on screen to make a payment on my account without logging in. I did that and magically my phone came back to life. Then I was able to complete the setup process. It was a little after 5p when that happened.
I spent all damn day on the phone with AT&T, minus the short trip to their corporate store. It wasn’t a total waste they had a hottie that I was eyeing. He was busy with a customer but I wished he was busy with me instead. Fucking cute and hot! Anyway, I did some testing and confirmed all was well.
I was physically drained and mentally wiped out. I had a bunch of rush work that I completed and hope that I didn’t mess anything up since I wasn’t fully concentrating on work. I think I am okay but it’s a bit of a blur to me.
I had some supper and passed time with the cats until it was time to leave for my massage, which I desperately needed. My back was a landmine full of knots. Just when she though she got them all another one would pop up. It hurt like hell but I knew that I would feel better in the end. As I was turning over I did something to my wrist on my dominant hand and something felt like it snapped and I was in pain. It wasn’t horrible but it didn’t feel good. I said nothing and when I got home I wrapped up that wrist. I had some chocolate cake and milk. Then watched some TV with the cats and went to bed. I was exhausted like I haven’t been in years.
Saturday I woke up with the intention of trying to get ahead at work I’ve got some work looming and based on the fact the boss is on call next week I know that no one will do a damn thing and it will all fall to me. Well I was still a bit out of it. I wound up sleeping most of the day away and didn’t really get going until 3p. It was pouring buckets outside and while I hate going out in the rain I needed to get out and go for a drive. I had some Mexican food which was enjoyable and then came back home after stopping to grab the mail. It rained the whole time I was gone and it was colder out too, so much that I had to grab my winter coat. I got in front of the computer when I got home but I felt much like a zombie and said screw work I am getting away from the computer and watching TV. I went to bed early. The cats wanted to play but I wasn’t in the mood for that. I felt bad about it because this wasn’t their fault but I just had to zone out and get back to sleep.
This morning I woke up feeling much better. Had Strawberry French Toast and Eggs for breakfast. Pretty damn good. Didn’t fill me up but I had enough that I was satisfied and think that I will be ordering the same thing next weekend. Hit up Target and found the Greenies treats for the cats, they cost $2 more than what I normally get them and I got the same size container it just wasn’t as full as it could have been. Picked up a few other items and I just knew I had spent $100 and I was right. Had a hottie for a cashier which was nice. Then on to the grocery store where I spent less than I normally do. Came home and put everything away.
Then as per usual I got in front of the TV. I wanted to get in front of the computer and kind of wish that I did because I had much to do. I wound up watching TV and napping. I didn’t think that I could possibly nap with all of the sleep that I had from the day prior but I was wrong. I got up an hour earlier than I normally do. Passed out lunch for the cats. Had a donut and a soda. Then put out my pills for the week and got in front of the computer.
I decided that AT&T was going to pay for the hell they put me through and I went on quite the letter writing campaign which cost me time, ink, paper and $7 in postage but if I get what I want out of it then it will be time well spent. I not only wrote AT&T but regulatory agencies as well as legislative bodies. I think I will get something out of this but time will tell. I should probably have my head examined for sticking with them after how I have been treated. However, in the end I did wind up saving myself money and getting a better rate plan. It also appears to me that I got away from their dumb administrative fees that they tacked on to my bill when I was a post paid customer. As a pre-paid customer I only pay a 9-1-1 fee as well as taxes, which amounts to like 40 cents. Everything works just like it did before and I should be getting a refund for the service I had already paid for, just have to wait for that to come rolling in.
I am still mentally spent but tomorrow is a new day and unless something goes awry I should be able to concentrate on work and be more productive. Here’s hoping that I don’t feel as mentally spent as I do at the moment.
I know that was quite a lot of yapping but it feels good to share. I know that no one else would put up with what I have. I kind of created my own nightmare but honestly it shouldn’t have been such a nightmare to port back and I shouldn’t have lost my original rate plan. I never understood why there was such hate in the world for AT&T but after this I totally get it. They suck and are awful but if it wasn’t for their superior spam protection I would dump them and not look back.
Well here’s hoping that things get back to normal and I can look at porn, work and just exist in my own world with my two cats. They both knew that something was wrong and they have both shown me extra affection and I have really enjoyed their support. Animals are amazing. Feed them, pet them, take care of them and show them affection and they are your friends for life no matter what, no judgement. I’ve said it before and I’ll say it again if it wasn’t for these two cats I don’t know how I would have made it this far totally on my own after Gator passed.
Bring on the sunshine, good times, and hot guys! I might not be able to post tomorrow or much this coming week but I will certainly try. Thanks for stopping by. Take care!