People just don’t pay attention when you call for customer service. I called Amazon and provided all of the information they needed in my first statement but I was quizzed on when I returned the item and when Amazon got it. For some dumb reason they won’t issue credit until the 15th of January, despite having the item. I’ve never experienced this before and tried to help the person I was talking to understand this but she had a script and stuck to it, there was no wiggle room and she didn’t take time to listen to me.
I figured I would be able to work some magic with my credit card so I called. Damn it if they too didn’t have a script and wouldn’t take the new information that I was calling to offer them. They said I had to wait 7 more days before they issued a credit. They were waiting on the merchant to issue a credit, if no credit issued then the credit card would start the dispute process and issue a “temporary credit”.
Looks like I have to go through the dispute process to get my money back and that’s kind of sad. It’s very plain and simple. I returned the item, you got the item back now I want my money back. Track the shipment and you’ll see I’m telling you the truth. Guess communication and common sense have gone on holiday.
It gets worse at work I sent a large message out and told everyone that I had taken steps to correct a mistake the HR made and I just got a message asking me if I had already taken steps to start the process. It’s like no one is reading today and everyone is a damn zombie.
I hate stupid people, no tolerance level and it will get my blood to boil quicker than anything. Here’s hoping it all works out in my favor even if it takes a few more days. I don’t plan on paying for something I returned. Let’s hope the day and rest of the week get better!
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