Yesterday was a very busy day. It started off slow and then a flurry of activity happened that was equivalent to a small tornado. One of the things I got involved with was testing a new mobile device. In order to get it moved on to our approved list of devices. It’s pretty rigorous testing and it was my first time going through the process. I explained to the devices owner that the device would need to be wiped multiple times and that anything that was on the device would be lost. So I gave him ample time to back up the data. I am surmising that he didn’t use the cloud that is based on a conversation we had yesterday. In any case my goal was to provide him outstanding customer service as well as getting him his device back as quickly as possible, but the expectation was set that I would have the device for up to 48 hours. He really wanted it back in time for use over the weekend. I totally get that, in fact I am not exactly certain how he managed to part ways with it for the short time I had it.
In any case I worked feverishly to complete the testing and of course with that came multiple side tracks and distractions. In any case I was successful and by 5pm I received official word the device passed and was going to be added to our approved list. This mean that I could wipe the phone and then add the owners work e-mail account. He said to me this won’t happen until tomorrow, right? I said no I know how to make it happen tonight. So we proceeded.
I engaged my friend that I started with here, as it’s his first time on-call and he has the power to release devices once they are quarinteened by the system. Which is what happens when you add a mobile device here. It goes into a quarinteen so that no unauthorized data leaks out. Makes perfect sense. So he said give him 15 minutes and he would take care of it. I sent him the ticket and noted not to wipe the old device in big capital letters, below that I put you can send this ticket back to me when your done. He saw the 2nd line but not the first. I honestly don’t think he read the ticket, he just reacted from the hip/gut and followed protocol which is to wipe the old device and add the new device. The problem is all of the owners data was on the old device and he was going to re-transfer it to the new device. Needless to say when the owner figured out that his old device was wiped he was quick to let me know. I wasn’t quick to respond because when I left late last night, I got tangled up in a traffic mess, I wasn’t home until 7p, which is pretty late considering I left here around 5:45p. In any case I was quick to get my buddy on the phone and talk with him. He thought that by issuing the device wipe that it would take out his work data and leave the personal data in tact. I told him nope, it wipes the whole phone. I said remember when we first started and I was expressing my concerns about this to you? Yeah, of course he didn’t.
In any case I wrote the owner back and apologized. I had to clue my boss in, just in case a complaint surfaced up the pipeline. I really felt and still feel very bad for all involved. Data Loss is like losing a person, you actually grieve over those lost photos, contacts, text messages. I was very nervous about testing because I figured that the device wipe when I was in the testing could have been sent to my phone instead of the test device. However, my data is backed up every night automatically thanks to iCloud and the storage space I purchased. So this will no doubt cause him to back up his data and hopefully will cause my buddy to read and proceed slowly when it comes to working with new mobile devices. Wipe the wrong persons data, even on accident and you could be out of a job, just like that. I don’t want that to happen to him or anyone. I am kind of thankful that it wasn’t my mistake. I did everything that was within my power, short of mentioning it to my friend on the phone, but we struck our verbal agreement about the device after I got him on the phone. I did get nervous and quickly update the ticket, before I had a regular note in that the old device shouldn’t be wiped, but I erased it and replaced it with the bigger, bolder message – thinking of course that it would stand out and prevent the catastrophe that occurred.
I arrived to the office early this morning, I saw the guys appeared to be in his office and I went over to apologize again, but he wasn’t there. So I will be checking throughout the day and will eventually catch up to him. I am honestly not sure what I will say, other than I am so sorry. I have no idea what he will say but I am pretty certain he will not be pleased. My boss asked me to keep her posted and I will. I don’t want this to spiral out of control, as it has the potential to.
Last nights mail brought me the final determination in my wrongful termination case and I was told that I didn’t have a case at all. I failed to supply enough evidence to support my claim. I do have the right to have the EEOC review the case and part of me says let it go and the other part of me says let them have a 2nd look, the worst they can say is sorry you really don’t have a case. So I will make that decision. I provided them the name and cell phone number of the co-worker who’s sexuality was in question and who was also terminated due to the same reason I was given. You would think they would want to vet my complaint by calling her to see if she felt the same way. I am not certain what she would say and yes I was grasping at straws when I filed this, but I did find it odd that the two people who’s sexuality was not heterosexual were the only ones who were let go. The company kept on going despite us being told that they were going out of business. I feel that was a rouse just to get rid of us. Now of course I could be all wrong but it’s just rather odd how things went down. Nevertheless, I did cause my old employer to engage an attorney and spend money to fight this, that in its’ self is helpful in knowing that I cost them money. They purported to say that they would be out of business by November 1st, but I called the old office number and my voice is still on the recording. You would think they would want to disconnect the phone line if they were in fact out of business. Just saying!
My room smelled like a cat urine factory last night. I was not at all pleased but couldn’t find any damage. I lit a Yankee Candle – Pumpkin Spice and went about my business. I think the room just picked up the smell from the living room. I will no doubt be pulling out the steam cleaner and working on the rugs again this weekend. That is so not what I wanted to do, but I guess it beats being bored. I am looking forward to the weekend, being able to maybe open the windows get a cool breeze in, relax a little, nap and spend time with the furry family. Not to mention catch up on TV. I am hoping for an enjoyable but productive weekend and will try to make the best use of my time. I do have a therapy appointment tomorrow morning and looking forward to that, it’s like a huge release, plus I am interested in the reaction that I get. I honestly think that my therapy time is winding down, despite the fact that I still have multiple visits left. I am using it as a cushion at this point but realize that eventually it will need to come to an end. That will suck because its’ contact with a human who will listen to me, and since I have few friends it will be a change that I will have to adjust to.
In other exciting news, it’s Friday! I am so looking forward to going home tonight and making a pizza. I will get to use the commercial grade oven mitts that I purchased for the first time. They are much more of an arm shield, sort of like something I see the staff of a local Mexican restaurant using. It’s also chilly outside and they are talking ice and flurries early next week but the weekend is supposed to be nice. I did manage to look at the grass this morning and yeah, we are done for the season. We had our 2nd frost and it’s starting to turn brown. I will let Lawn Boy go over it one more time and then I am cutting him off for the year. We will go back at it next year, until then I can start saving more money, which is always a good thing.
On the way in I finished my audio book How to Win Friends & Influence People. This was just a basic lesson in customer service, telling me things that I already knew. Plus how to manage people, which well I am not an expert on but have done before. So now I wait until I get my 2 additional credits next month before I make my next selection. I am eager to browse the library and see what I can find to add to my wish list. I think a little biography, humor and self help will be the primary targets of the types of books I look towards. I don’t know how long I will keep the subscription going but I do know that the books I pick are mine forever and I will always have access to my library regardless if I am a current subscriber or not, that is a very good thing!
So what are your weekend plans? Are you cooking anything special or going out? Anything to celebrate? Are you ready for winter and the snow and cold weather that will be rushing in? I know I ask a lot of questions. I was quick to end my evening last night but had to check out the dating apps first. I had a guy send me a message and tell me that he is looking for an LTR as well, he unlocked his private photos which was a nice gesture on his part but we are 100 + miles from each other. I don’t exactly know how we would ever meet since distance seems to be an issue. He’s also my age which is kind of nice. Perhaps things are starting to swing in the right direction, I certainly hope so.
Well off to work on this laptop and see what else I can accomplish today. I hope you all have a great weekend!