What a week! Sub Zero and below temperatures, along with Winter Weather made for a scary week for a lot of people. Thankfully I never lost power or was subject to rolling blackouts. We had issues with several of our offices with blackouts and water pipes bursting. Our Dallas Office was by far the hardest hit. To my knowledge no one that I work with died or was seriously injured, which is a very good thing. My furnace has been running a lot more and I am thankful to have it along with a roof over my head. The weather even affected my cat, Gator. She spent a lot of time in my room away from me sleeping. She did get sick on Friday but by then she had snapped out of her sudden winter blues and was much more social. To say she worries me is an understatement.
The worst part of my week was that I spent a good portion of it on the phone with AT&T. I was sitting with Gator in my room resting when I happened to glance up towards to the TV (which was off) and noticed that the lights on my U-verse set top box were flashing from on to off. The box was hot to the touch and I unplugged it. I gave it 15 minutes and plugged it back in, that just wasn’t long enough as the same thing started happening over again. I unplugged it and gave it an hour. By then everything was cool and when I plugged it back in, nothing worked. I thought to myself I’ll bet you it’s the power supply. I bought a Universal Power Supply sometime ago to replace on a phone that was bit by a lightning storm. Sadly, the power supply worked but the phone was toast. I hid the power supply away so well that now when I actually needed it, I had no idea where it was. What to do? You guessed it, I called AT&T and reported a dead box. The guy on the other end of the line asked me to try a different outlet and to press & hold the power button. I told him I tried all of that and even stood on one foot, while crossing my eyes, ears and toes. That got a laugh and he replaced the box. No surprise to me but the shipping carriers were affected by the storms so he told me it would be a couple days before the replacement box would show up. This was all on Tuesday.
Wednesday morning, I was greeted with an email telling me that the equipment shipped and a box would be delivered to me on Friday. I also found another interesting email that told me I was being charged $49 plus tax because I made a change to my service. Seems that the way the order was placed it was an additional box and not a replacement. I called and spoke with a very argumentative dumb fuck at AT&T. I went Judge Judy on his ass and demanded a supervisor. To which he told me that that wouldn’t help the situation, his supervisor couldn’t waive the fee. The bastard was right. The funny thing was he was in the billing office and could only tell me that it was a valid charge. The only way to stop it was to cancel the order and start over. FUN. I got to talk with another person and by then I was in Lewis Black mode. I caught myself cussing and quickly calmed myself. The new person asked me how I knew for certain the box was defective. To which I replied the God Damned thing won’t turn on, that’s how I know it’s defective. Oh sir, did you try another outlet. I wanted to say oh fuck I never even thought of that but instead just replied Yes and it didn’t help. He placed a replacement order and saw that there was in fact a charge. He was thinking that a colleague made a mistake but nope it was their system. Another order had to be cancelled. They placed a new order which kept pushing out the ship date for the replacement equipment. He assured me there would be no charge and there shouldn’t be a charge since I was merely replacing and not adding a box, which is what I was saying from the start.
Want to guess what I woke up to on Friday morning? If you said another email telling me that I was being charged, you deserve a gold star. That enraged me further and I called to get that order cancelled. A lady who was too close to the microphone worked with me and said that she would just credit my account. Fine. A couple hours later, the door bell rang. It was the UPS man and he had my box from my call on Tuesday. As soon as he scanned the box my phone went nuts. I got an email telling me the package was delivered, an email telling me to return the old equipment and another email telling me that AT&T had the box that the UPS guy just dropped at my front door in their possession. They sure run a fucked-up operation. It’s a wonder that they can generate bills and paychecks.
My curiosity got the best of me and I tried to hook up the new box but since that order was cancelled and all equipment is addressable via the MAC Address (which is an electronic serial number) it didn’t match up with the boxes that were authorized for my account and it refused to work. I tried a couple times just to make sure. Then I thought well it’s the same box, what if I took the new power supply and hooked it up to the old box. Presto everything works now.
I had another replacement box coming next Thursday, so I called and waited on hold for 45 minutes just to talk to someone. I explained the situation to her and told her it was the biggest mess I had ever seen. She got someone on the phone in programming who was of oriental dissent and who spoke broken English. Neither of them wanted to cancel the order for the box coming next Thursday, until this was sorted out. I had to give them Serial Numbers from each box and tell them what I wanted to do with each box. I’m keeping the original box reported as defective and the new power supply. I am returning the new box and bad power supply. They got it all sorted out and then I couldn’t get this oriental lady to cancel the order for the equipment that was coming next Thursday. The original lady I spoke with promised me that she would cancel the order but she too failed. I wound up having to call back and wait another hour to talk with another person. I just said look, I’ve been to hell and back please just look up my account and cancel the order. That was the easiest phone call ever. The guy did exactly what I wanted him to do and he didn’t try to upsell me with other products like everyone I previously spoke with did.
I had to be a bit of a juggler as these calls took place while shit was also going on at work and I was having to work and talk with AT&T at the same damn time. I think I deserve some credit for my time, but that is another story. Point is it’s finally done. Now the hard part is making it to the UPS store to return the box. I have a sneaking suspicion they are going to hit me with a $150 fee because I am returning the wrong box and they will also wind up deactivating the working box, which will cause me to have to call and get this sorted out. Until that happens all I can do is what I agreed to do and hope for the best. My hope is that this goes off with out a hitch but based on how the week went with them I don’t really have high hopes that will happen. My saving grace will hopefully be a recent letter I sent to renegotiate pricing, I should be getting a call soon from an Executive and I’ll be sure to keep their name & number handy in case things fall apart as I expect them to. If that doesn’t happen then I will have to make a call to renegotiate pricing on my own and I already know that will be a nightmare. Going through an Executive has proven each year to be the easiest way to get the best price.
My co-worker had his kid on Monday afternoon, so he is out for a couple weeks. That means extra pressure, stress and work for me. He called me once and sent me a photo. I’ve tried to reach him a couple times and he’s pretty well checked out. I wasn’t calling for work stuff but personal just to check on him. He told me that they have to feed the baby every 2 hours round the clock. Fuck no wonder new parents never get any sleep. Between feeding and changing there isn’t much of a break. Not to mention his wife went into labor Sunday afternoon and it didn’t stop until Monday afternoon. Her ass has to be worn out, sore beyond belief and oh the pain. I remember what it was like watching Momma give birth and how much she screamed, especially when Ruth was born super late (hours after everyone else). Jesus that poor woman. I am sure I will hear all about the adventures when he comes back. For now, I am just trying desperately to hang on to what little sanity I have left, since I lost the person that I talk with the most until he comes back.
Before all of this super cold weather hit, I had this horribly odd smell in my house that I couldn’t get rid of. Well, the cold weather did its job and that took care of it. Now that it’s starting to warm up, the odor is making its way back. I noticed it in my room yesterday and again this morning. It’s faint and not so overwhelming but I am thinking with a little bit of time as we continue to thaw my problem will be back again. I really think it’s either something in the carpet or something in the attic or walls. I put down carpet cleaner which masks the smell temporarily. I really want to climb into the attic with my o-zone generator and run it to dispel and hopefully cure this problem. I’d like to find the source as that would be the quickest way to fix this issue but that seems to be the larger issue. It’s like something has crawled up and died some place. While I don’t know what death smells like it’s such a fowl and odd odor that I am thinking it has to be associated with death. At least I am not nauseated like I was, but if the smell returns full force the nausea will likely return. Here’s hoping for the best on this one. I’ve looked outside and prior to the snow falling I couldn’t find anything dead. I don’t know how to walk in an attic and chances are really good if I get up there, I will fall through and cause much more damage and/or injure myself or worse yet wind up killing or hurting Gator. I know my limitations and I won’t go beyond them. I can easily pop the cover stand on a ladder and look around with a flash light, if that doesn’t give me a clue then set up the ozone generator and leave. The odd thing is that the attic is well ventilated so you wouldn’t think odor would come through, but if there truly is something that somehow worked its way in and died then of course the odor is going to come through until whatever it is fully decomposes. If I can see something, I can call someone to have it removed. I am honestly wondering if I am not going crazy and imagining this since thus far it’s been impossible to locate the source.
I had an additional annoying adventure this week. Gator woke me up in the middle of the night to feed her. I think it was Wednesday. I passed out her food and then started hearing this chirping. You know like when a smoke detector battery is about to die and the detector warns you? I was half asleep so figuring out what the problem was took me a bit and by the time I did, I was fully awake. My carbon monoxide detector decided to die. I unplugged it and went back to bed. I plugged it back in the next day and it was fine for about 5 minutes and then I was back to the chirp. I ordered a new one and have it plugged in today (Saturday). Sleeping is a big enough problem with Gator chirping and the stress from being isolated, I really didn’t need this now but then again there never really is a good time for an electronic piece of equipment to die. Better it be a thing than a person or an animal. I had that thing since the 90’s so I got my moneys worth from it and then some. My state mandates that all homes and apartments have at least 1 working CO2 detector.
I guess this just hasn’t been my week for electronics or for dealing with AT&T. There are much worse things though.
I do hope that you’re doing okay and that you weren’t affected by the winter weather. Here’s hoping for a better week ahead! Cheers for now.